Ally Remarketing Specialist - Intermediate in Little Rock, Arkansas
Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: · Vehicle Return Management· Transportation Logistics· Inspection - Title Coordination· Online and Physical Auction Sales· Direct-to-Dealer Sales· Direct-to-Customer Sales Visit www.ally.com to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.
Builds solid peer-to-peer relationships in a team environment to meet operational needs.
Communicates effectively and clearly on a daily, weekly, monthly basis with outside suppliers, customers and dealers to provide exceptional customer service regarding routine requests.
Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
Problem solves issues affecting departmental operations, research possible solutions and provides recommendations to resolve SmartAuction cases.
Responsible for ensuring compliance with Ally Policies and Procedures as well as regulatory requirements
Identify and escalate issues to Senior Associate. Acknowledge and communicate process improvements and best practices as they pertain to the SmartAuction Arbitration Team.
Manage case volume slightly above average distribution level.
Analysis of data required and expected decision making skills required.
HS diploma or equivalent required, Bachelor's degree preferred.
3-5 years of experience in financial services or similar industry.
Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
Basic knowledge of general/standard office and administrative procedures and methods
Requires Proficiency in Microsoft Office programs. Significant Excel experience required.
Oral and written communication skills sufficient to clearly provide routine information to team mates, customers, dealers or suppliers.
Computer skills sufficient to enter data on spreadsheets and effectively communicate to internal and external customers.
In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
Effective Negotiation skills required.
Conflict Management skills required.
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function Description
Ally Auto's U.S. auto finance operations provide a wide array of financial products and services to automotive dealerships and retail automotive customers in the United States. Together with Dealer Products and Services, the U.S. auto finance team has built strong dealer relationships by offering high-quality wholesale financing services, attractive volume incentives and a full array of highly competitive products like extended service contracts, dealership insurance products and more.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:
Industry-leading 401K retirement savings plan with matching and company contributions
Wellness program encouraging healthy living with financial rewards
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax commuter benefits
Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Job Title: Remarketing Specialist - Intermediate
Company: Ally Financial Inc.
Category: Vehicle Remarketing
BU Function: Auto
Experience Level: Entry Level
Requisition ID: 19-7042