Ally Customer Solutions Rep - Collector in Jacksonville, Florida

Want to learn more about the position, text the word Florida to phone number 40458 !

If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements.

We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices. Visit at http://www.allycareers/about/careers to learn more.

Job Responsibilities

  • Contact customers to determine reason for payment delinquency and negotiate payment commitment

  • Handle accounts with speed and accuracy while maintaining professionalism

  • Complete phone calls to meet required performance standards and metrics

  • Confirm and/or negotiate payment arrangements; research any discrepancies

  • Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures

  • Must maintain strict confidentiality

  • Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • Respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame.

  • Evaluate accounts to find a win/win solution to avoid repossession loss.

  • Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss.

  • Responds with accurate information pertinent to the caller's questions using professionalism and integrity.

  • Adhere to all state and federal laws in the handling of accounts


  • HS diploma or equivalent required.

  • Prior experience in financial services or similar industry preferred. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.

  • Excellent listening, oral - written communication skills

  • Attention to detail

  • Professional phone etiquette

  • Skip tracing skills preferred

  • Good follow up skills

  • Persuasive negotiation skills

  • Microsoft Windows and Internet-based applications experience required

  • Basic typing/data entry skills

  • Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.

  • Ability to multi-task

Performance Measurements may include:

  • Maintain key performance metrics at required levels

  • Maintain delinquency and repossessions at prescribed levels

  • Complete phone calls to meet required metric standards

  • Ability to make appropriate decisions related to moving forward with repossession of vehicle and acceptable payment arrangements

  • Strong knowledge of all requirements for repossessions, contract extensions, and contract rewrites

  • Ability to make recommendations to management on unique collections cases

  • Ability to skip trace an account

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Auto works directly with dealers nationwide to provide one of the most comprehensive suites of auto financing products and services in the industry. Ally offers new and used vehicle inventory financing, consumer financing, leasing, commercial loans and vehicle remarketing services. As a full-service provider, Ally understands dealer needs and is committed to helping them maximize sales and profitability. With nearly 100 years of industry experience, our employees' expertise allows us to provide our customers with the highest level of service, providing value that helps dealers build brands, better serve customers and stay ahead of the competition. Ally is also a full spectrum auto servicing organization that includes value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Customer Solutions Rep - Collector

Company: Ally Financial Inc.

Category: Collections

BU Function: Auto

Requisition ID: 19-5150