Ally Procedures Analyst in Fort Washington, Pennsylvania

Position Description

The Procedure Analyst is responsible for partnering with various teams to develop, implement, and maintain policies and procedures for all products and services in the Deposit Organization. This position is also responsible for coordinating and reporting the frequency of procedure updates and uploading approved changes to the Knowledge system and any other ancillary systems as necessary.

To be successful as a Procedure Analyst, candidates must have an in-depth knowledge of basic retail banking. As writing is one of the primary responsibilities of the position, applicants must possess superior writing and editing skills. Candidates must also have excellent verbal communications skills and be comfortable presenting to groups. The ability to quickly establish a rapport with colleagues, present options to opposing positions and gain consensus where necessary is critical.

A Procedure Analyst meets with leaders and select members of each business unit or group to acquire thorough knowledge of their respective operations and procedures. Working independently, this person then writes a procedure to describe the steps and requirements of each procedure. Sometimes, the policy or procedure may include improvements or changes to the current procedures.

After completion, the Procedure Analyst presents the information to the designated reviewers for approval. Once a policy or procedure is approved, the Writer begins the publishing process. The policy writer may then collaborate with the training department to help employees understand and implement required changes.

Job Responsibilities

  • Primary Responsibilities include:

  • Maintain the ongoing management and organization of the Deposits annual review process.

  • Ensure that all procedures are linked appropriately to policy and flowed through the proper channels for approval.

  • Assist subject matter experts and management in the review, update and revision of policies and procedures.

  • Develop, implement, maintain, periodically review and update policies/procedures to ensure compliance with applicable laws and regulations across Deposits.

  • Coordinate with the contact center to ensure that changes in Deposit Operations policies and procedures are timely communicated to the contact center associates.

  • Assist in the development and ongoing oversite of an annual review process for Contact Center Knowledge articles.

  • Manage the processes performed by the banks third party vendor by organizing meetings with process stakeholders, reviewing their procedures and making appropriate updates based on current business process annually.

  • Special Position Requirements :

  • Travel is infrequent for this role. For planning purposes, the candidate should consider that they will take at least one trip annually. The duration of the trip is approximately 2-3 days.


  • Bachelor Degree or the equivalent combination of education and experience.

  • Detail-oriented, deadline driven, self-directed and organized individual.

  • Strong written and verbal communications skills.

  • A minimum of 2-3 years' experience working with Procedures Management 5 years of banking operations experience required.

  • Strong knowledge of product/services for supporting internal and external groups.

  • Excellent communication, organizational and teamwork skills are essential.

  • Proficiency in Windows-based PC skills (Microsoft Office) is required.

  • Ability to multi-task and to effectively process diverse workloads concurrently.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Deposit Operations services the Deposits organization of Ally Bank. The team consists of over 200 associates across two locations (Ft Washington, PA and Lewisville, TX). The primary focus of the team is to support customers and our contact center teammates with a variety of activities geared around account maintenance, money movement, loss mitigation, complaint handling and projects. The department is divided into 8 teams and each team has associates that provide subject matter expertise specific to their area. Adherence to high quality output is critical along with; timelines, productivity, regulatory adherence and ensuring our culture is forefront in all that we do every day.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Procedures Analyst

Company: Ally Financial Inc.

Category: Deposits Operations

BU Function: Ally Bank

Requisition ID: 19-5161