Ally Customer Service Analyst in Detroit, Michigan

Position Description

Member of the Ally Supply Chain team supporting in delivering services to the lines of the business. The Financial Analyst/Business Unit Support position will be a key member of the Purchase-to-Pay team, which supports all business units across the Ally Organization.

Job Responsibilities

  • Provide Supply Chain, Purchasing and Accounts Payable support to Ally Financial Services, Insurance, Ally Bank and the corporate segments.

  • Respond to Purchasing, Accounts Payable and Vendor Maintenance phone and email inquiries

  • Support Ally's offshore BPO provider with daily purchasing and payable tasks

  • Assist the Accounts Payable team with month-end closing tasks including payables accruals and A/P liability reconciliation

  • Support Purchase-to-Pay project initiatives

  • Provide buying channel support to Ally business units

  • Perform pended invoice updates and escalations

  • Perform system and process training to business units

  • In house check run -- tracking distributing and communicating to leadership

  • Process deposits for checks refunded by vendors; working with the Account Reconciliation team

  • Answer Purchase-to-Pay questions for internal Ally customers and Ally vendors

  • Vendor account reconciliations

  • Monthly governance reporting/analysis

Ensure compliance with all aspects of Ally's Enterprise Approval Authority; Acquisition of Goods and Services; and other related policies.


  • High school diploma and 2-4 years of accounting, finance and/or purchasing experience required.

  • Supply Chain Management and/or customer service experience is preferred.

  • BS degree in Accounting, Finance or Supply Chain Management is preferred.

  • Experience with Microsoft Office, especially Excel, strongly preferred.

  • Strong communication skills, both written and oral.

  • The ability to work with a diverse team that is located in several US cities and India

  • The ability to be goal and timeline driven

  • Ariba, SAP and/or APEX Analytix, Salesforce familiarity is preferred.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Finance strives to be a trusted adviser to the enterprise and prides itself on maintaining the highest level of integrity and accountability. Finance is responsible for finance reporting, financial analysis, accounting, strategy and planning, tax and investor relations.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

Industry-leading 401K retirement savings plan with matching and company contributions

Wellness program encouraging healthy living with financial rewards

Flexible health insurance options including dental and vision

Pre-tax Health Savings Account with generous employer contributions

Pre-tax commuter benefits

Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Customer Service Analyst

Company: Ally Financial Inc.

Category: Finance

BU Function: Finance

Requisition ID: 19-5418