Ally Processing Resolution Specialist in Costa Mesa, California

Engages with dealers and matrix partners in order to complete discounting and other contract funding / booking related activities for the Auto Industry. Has achieved subject matter expertise status and is able to attain maximum production while

complying with company policies and procedures. Maintains industry best in class dealer service and processing turn times.

Job Responsibilities

  • Ability to work in a high volume environment while achieving cycle time and accuracy requirements.

  • Respond to incoming dealer phone calls or e-mails regarding general program information or customer specific questions.

  • Solve problems related to contract pricing and program terms.

  • Identify process improvement opportunities; collaborate with peers and management to communicate improvement suggestions.

  • Perform various additional tasks as assigned by a supervisor which may or may not be included in the position duties and responsibilities.

  • Provide a high level of service to dealers, matrix partners and CPC employees regarding contract corrections and Ally programs and services.

  • Serve as a processing subject matter expert; requires ongoing training of product enhancements and programs.


  • HS diploma or equivalent required. 3+ years' contract processing experience. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.

  • Performs high level technically based processing activities and/or supporting tasks

  • Requires intermediate knowledge of Microsoft Office programs

  • Intermediate written and oral communication skills

  • Willingness to work flexible hours (including weekends)

  • Ability to work effectively in a team environment.

  • Consistently meets established productivity and turnaround time goals.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Auto's U.S. auto finance operations provide a wide array of financial products and services to automotive dealerships and retail automotive customers in the United States. Together with Dealer Products and Services, the U.S. auto finance team has built strong dealer relationships by offering high-quality wholesale financing services, attractive volume incentives and a full array of highly competitive products like extended service contracts, dealership insurance products and more.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Processing Resolution Specialist

Company: Ally Financial Inc.

Category: Loan Administration/Operations

BU Function: Auto

Requisition ID: 19-5174