Ally Sr. AI Business Analyst in Charlotte, North Carolina

Position Description

The Sr AI Business Analyst participates in the requirements development process to discover, document and manage the interactions between the LOBs and IT along the development and monitoring of the Conversational AI bots.

Job Responsibilities

  • Define and document LOBs conversational AI requirements.

  • Define success metrics approved by the business and Development.

  • Acting as a product manager, coordinate with IT / Development.

  • Take ownership of detailed project management closely tracking resource utilization performance. Support prototyping activities that validate business requirements, solution definition and minimizes risk.

  • Assist in quality assurance and defining testing strategy and risk mitigation.

  • Use practiced judgment and creativity with sound technical knowledge to identify risks and mitigating solutions.

  • May interface with senior management to report project status.


  • Bachelor's degree in Business, Computer Science or related field required

  • 5+ years digital enterprise work experience

  • 3+ years as a program manager or product manager in a software development environment;

  • Demonstrable experience with Customer Care activities or any other strong customer facing responsibilities

  • Strong project management background, PMP preferred

  • Coach and mentor other entry level business analysts

  • Own prototyping activities to ensure the success metrics are met in the project timeframe

lly Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

The Digital Transformation group has the responsibility to plan, design, curate and evaluate Ally's vast ecosystem of digital experiences. With a shared commitment to simplifying complex financial solutions, we represent a collaboration of user experience experts, digital product specialists and industry thought leaders.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Sr. AI Business Analyst

Company: Ally Financial Inc.

Category: Digital

BU Function: Ally Bank

Requisition ID: 19-5179