Ally Information Architect II in Charlotte, North Carolina

Position Description

The Senior Information Designer is a thought leader that collaborates with clients and UX team members to develop compelling interaction designs for the Ally brand across touch devices, websites, user interfaces, application and digital marketing. Successful Information Designers are innovative, have a bold vision for excellence, and enjoy working with a team that inspires commitment. He/she should be well versed in all topics related to user experience strategy, interface design, user-centered design, information architecture, interaction design and usability. Areas of focus include: defining/representing the customer and stakeholder needs, tasks, and goals --including translating goals into site functionality, site architecture, navigation, interaction and data flow.

Job Responsibilities

  • Collaborate with project teams to define strategy, as well as site architecture and navigation

  • Iterate in creative sketch sessions with UX and clients--taking wires from low fidelity to high fidelity

  • Develop use case scenarios, flow diagrams, site maps, wireframes, high-level functional specifications, task analyses based on personas and research, and integrating these into product design

  • Work closely with usability engineering, visual design, content, product marketing and product development to create the user experience that meets customer objectives and business goals

  • Assist with user research plan and stakeholder interviews to understand requirements, negotiating change for the sake of the ultimate user experience when necessary

  • Manage multiple projects and competing priorities

  • Ensure existing Ally UX style guide and standards are applied or considered for all concepts

  • Provide consultation to 3rd parties for storefront, authenticated and application properties.


  • Bachelor's Degree (or equivalent work experience) plus 5+ years' experience as an Information Architect or Interaction Designer

  • Prefer background in digital agency, retail, stock trading industry, financial services institution, or large ecommerce site -- experience designing complex and responsive dashboards is a plus

  • Experience managing client relationships and complex deliverables

  • Highly skilled at wireframe creation and effective documentation

  • Experience using Axure, InVision, Sketch or similar interaction design tool for prototype development and requirements documentation

  • Prefer experience with tablet, hand held touch design patterns and emerging technologies as well as operating system patterns for Android and iOS mobile devices

  • Strong understanding of responsive design as well as touch design best practices

  • Must be articulate and inspire commitment to a higher standard

  • Excellent written communication and presentation skills

  • Proven ability to balance business needs with customer experience

Education level:

  • Required: Bachelor Degree, Masters preferred or equivalent experience with increasing responsibility party designers and developers and lead creative collaboration sessions

  • Degree: Information Architecture, Usability, Communication, or related major field of study: Information Science, Cognitive Psychology, Computer Science, Human Factors, Industrial Design, Web Design or Visual Arts. Communications and Business Psychology

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

The Digital Transformation group has the responsibility to plan, design, curate and evaluate Ally's vast ecosystem of digital experiences. With a shared commitment to simplifying complex financial solutions, we represent a collaboration of user experience experts, digital product specialists and industry thought leaders.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Information Architect II

Company: Ally Financial Inc.

Category: Digital

BU Function: Ally Bank

Requisition ID: 19-5428